AI voice and chat agents for hotels in Bulgaria
Intellex installs voice and chat agents for hotels and guest houses in Bulgaria that answer calls, WhatsApp, Viber and email enquiries at any hour, check live availability in your PMS, quote the right rate and hold the room, so reception confirms instead of chases.
The enquiry came at 23:40. By morning they booked elsewhere.
Guests ask by email, WhatsApp, Viber and phone, at all hours. Reception answers in the morning, after the guest booked the first hotel that replied.
A voice and chat agent that answers right away, in their language.
It checks your PMS, quotes the rate, holds the room and hands reception a booking to confirm. Special requests go to a person, conversation attached.
Hardware we can install
Only devices built for AI: they listen, see, or run the models on your premises.
Integrations
Questions we hear on the first call
Does the voice agent sound natural in Bulgarian?
Yes. It speaks Bulgarian, English, German, Romanian and other languages your guests use, and switches to the caller’s language automatically.
Which property management systems do you connect to?
Clock PMS, Mews, Cloudbeds and Opera directly, plus Booking.com and Airbnb for channel enquiries. Others through their API or export.
What happens with a request the agent can’t handle?
It hands the conversation to reception with a summary and the full transcript. The guest never has to repeat themselves.
Do we need new phones?
Usually not. A small gateway connects your existing line to the agent. If you want new desk phones or DECT handsets for staff, we supply and install them.
Which process
goes first?
Two ways to start.
We will confirm your visit date by email within one working day. The receipt from Stripe is in your inbox.
A 30-minute call about one process.
No deck. You describe the work that eats your week; we tell you honestly whether AI should do it and what it takes.
- Video call, pick a slot that suits you
- With a founder, not a sales rep
- You leave with a clear yes, no, or what-it-takes
Or just write to us: [email protected]