Your business.
Running on intelligence.

AI agents that handle support, sales and operations, embedded in your systems by an engineer who sits inside your team.

Book a free call See how it works
Support agent · live
New request
Incoming
“Where is my order #48213? It said delivered but nothing arrived.”
Email · 09:41
Agent reasoning
  • Order found in ERP
  • Carrier scan at wrong address
  • Policy: re-ship within 48h
  • Drafting reply + replacement order
Awaiting approval
Reply to customer + create replacement order €84.00

Most companies don’t need more AI demos.
They need one process to quietly disappear.

AI agents

Support. Sales. Back office.
Handled.

They read the request, act in your CRM or ERP, and ask a person when they should.

Company brain

One source of truth.

Your documents, prices and rules, so every agent answers from the same facts.

Guardrails

Nothing acts unchecked.

Accuracy and policy checks before every action. Human approval where it matters. A log of everything.

Automation

No more hand-offs.

Workflows across CRM, ERP, inbox and spreadsheets. Custom software where off-the-shelf won’t fit.

Forward-deployed

An engineer in your team.

Not a ticket queue. Someone who sits with your people, ships inside your stack, and stays to run it.

We don’t sell you software.
We come and make it work.

Many vendors hand you a tool and leave. We send an engineer, build inside your systems, and sign off only when your team runs it.

  1. Discovery, on site
    We visit you. We watch the work.

    Days at your location with the people who answer the emails and chase the orders. We map the real process, not the org chart.

  2. Your stack, not ours
    We integrate with everything you already run.

    No migration, nothing new to learn. Built into your CRM, ERP, inbox, phones and spreadsheets. Whatever is there.

  3. Forward-deployed
    An engineer stays with your team until it runs.

    Our engineer sits with your people, tests on real cases, trains them, fixes day-one breakages, and makes sure it is actually used.

  4. Sign-off, then support
    We sign off when it works. Not when it ships.

    Delivery means your team runs the process without us. Then we keep monitoring and tuning as your business changes.

Integrations

It plugs into
what you already use.

If a tool has an API, an export, or even just a screen, we connect to it.

  • SAP Business One
  • Microsoft Dynamics 365
  • Odoo
  • Ajur
  • Microinvest
  • Prim
  • NetSuite
  • HubSpot
  • Salesforce
  • Pipedrive
  • Zoho CRM
  • Bitrix24
  • Monday
  • Slack
  • Microsoft Teams
  • Gmail
  • Outlook
  • WhatsApp Business
  • Viber
  • Telegram
  • Messenger
  • Notion
  • Confluence
  • SharePoint
  • Google Drive
  • Dropbox
  • OneDrive
  • Shopify
  • WooCommerce
  • OpenCart
  • Magento
  • CloudCart
  • Econt
  • Speedy
  • Payhawk
  • Stripe
  • myPOS
  • Revolut Business
  • Xero
  • QuickBooks
  • Clock PMS
  • Mews
  • Cloudbeds
  • Opera
  • Booking.com
  • Airbnb
  • 3CX
  • Twilio
  • A1
  • Vivacom
  • Yeastar
  • Zapier
  • Make
  • n8n
  • REST APIs
  • Webhooks
  • SFTP / CSV
  • Any screen (RPA)

Your industry.
Your most common problem, solved.

Pick a sector to see the process we usually take over first.

The problem

“Where is my order?” The question that never stops.

Tracking questions and returns fill the inbox. Someone copies carrier updates to customers all day, and refunds wait until Monday.

With AI

A support agent that reads the order, checks the carrier, and answers.

It finds the order, pulls the live carrier scan, replies in the customer’s language and reships or refunds within your policy. Larger amounts wait for a person.

Support agentReturns workflowShop + ERP integration
Read the full use case
Hardware we can install

Only devices built for AI: they listen, see, or run the models on your premises.

  • Voice-agent gateway
    Voice-agent gatewayorder and delivery calls answered by the voice agent, day and night
  • Edge AI box NVIDIA Jetson Orin Nano
    Edge AI boxa camera at the returns desk recognises the item and its condition
  • AI voice recorder Plaud Note Pro
    AI voice recordersupplier calls become notes, prices and tasks
References

Five industries.
One way of working.

Each team handed us one process. Here is what changed, in their words.

ManufacturingProduct documentation
“Our conformity assessment team used to spend a full day preparing the instructions for a single new product. Intellex built an agent that drafts them from our product data, and now it takes one hour.”
Nina MitkovaCEO, Chipolino Chipolino
DefenceRFQs and sanctions checks
“Every request for quotation meant sanctions checks and days of emails with manufacturers. Now an agent screens the parties, queries the manufacturers directly, compares prices and advises us, so we answer much faster.”
Paolina KalchevaManaging Director, Defense Industry Group, AD Defense Industry Group, AD
HospitalityBookings and guest support
“Guest questions and booking requests came in by phone, email and chat at all hours, and some went unanswered. The agent is connected to our hotel system: it answers, checks availability and makes the booking itself, and reception steps in only when needed.”
Ivanka YanevaManaging Director, Melnik Hotel EOOD Melnik Hotel EOOD
RoboticsSales and inventory back office
“Sales orders, stock and paperwork lived in separate places and we kept them in sync by hand. Intellex automated our back office: documents are generated and inventory updates on its own, so the team works on robots, not spreadsheets.”
Dimitar KostadinovCEO, Robolinq Robolinq
Real estateViewings, deposits and payments
“Viewings, deposits, financing and payments were tracked by hand across several tools. Now viewings book themselves and every payment is matched to its deal, so a sale reaches a signed contract without chasing anyone.”
Svetoslav ArsovCEO, International Fiduciaries International Fiduciaries

Built by operators from industries
where mistakes aren’t an option.

Fintech, banking, payments, defence trade. We’ve shipped software where a wrong automation isn’t a bug. It’s a breach.

Lachezar Dinchev

Lachezar Dinchev

Co-founder, Product & AI

“The next decade belongs to companies that let AI do the work, and can prove it did it right.”

myPOSPayhawkRakuten Viber
University of St.GallenLSE
LinkedIn
Yoan Dinchev

Yoan Dinchev

Co-founder, Growth & Partnerships

“AI adoption isn’t a technology problem. It’s a trust problem, and trust is earned in the room.”

Flatpay
EsadeKing’s College London
LinkedIn

What does one process
cost you a year?

Think of the one thing your team does every week by hand. Move the sliders.

3
6
€25
Spent on this process every year
€0
0 working hours a year, spread across the team. Added up, that is 0.
Saved if an agent takes 50%
€0 / yr
Saved if it takes 80%
€0 / yr

Illustrative. What an agent can actually take over is what discovery is for.

Questions we hear on the first call

What exactly does Intellex do?

We build and run AI agents and automations for small and mid-sized companies in Bulgaria. An engineer works on site, inside the systems you already use, until the process runs without us.

Which companies is it for?

SMEs and mid-market companies in any sector: e-commerce, hotels, professional services, real estate, manufacturing, logistics, financial services.

Do we need to replace our software?

No. We connect to the ERP, CRM, inbox, phone system and documents you already have. If a system has an API, an export or just a screen, we work with it.

What does it cost?

It depends on the process and the systems. The first call is free, and after it you get a concrete quote that includes discovery, build, the engineer on site and the first months of support.

Where do you work?

Across Bulgaria, with on-site visits. The online consultation is available from anywhere.

Which process
goes first?

Two ways to start.

OnlineFree

A 30-minute call about one process.

No deck. You describe the work that eats your week; we tell you honestly whether AI should do it and what it takes.

  • Video call, pick a slot that suits you
  • With a founder, not a sales rep
  • You leave with a clear yes, no, or what-it-takes
Book a free consultation
On sitefrom €50

We come to you. A day of discovery.

An engineer and a founder spend a day at your location, watch the work, map the process and leave you a written plan of what to automate first. Bulgaria only for now.

Secure payment via Stripe. Date confirmed by email within one working day.

Or just write to us: [email protected]