E-commerce & retail

AI agents for e-commerce and retail in Bulgaria

Intellex builds AI agents for online shops and retailers in Bulgaria that answer “where is my order” questions, handle returns and refunds within your policy, and keep supplier invoices flowing into your ERP, with a person approving anything above a set amount.

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The problem

“Where is my order?” The question that never stops.

Tracking questions and returns fill the inbox. Someone copies carrier updates to customers all day, and refunds wait until Monday.

With AI

A support agent that reads the order, checks the carrier, and answers.

It finds the order, pulls the live carrier scan, replies in the customer’s language and reships or refunds within your policy. Larger amounts wait for a person.

Support agentReturns workflowShop + ERP integration

Hardware we can install

Only devices built for AI: they listen, see, or run the models on your premises.

  • Voice-agent gateway
    Voice-agent gatewayorder and delivery calls answered by the voice agent, day and night
  • Edge AI box NVIDIA Jetson Orin Nano
    Edge AI boxa camera at the returns desk recognises the item and its condition
  • AI voice recorder Plaud Note Pro
    AI voice recordersupplier calls become notes, prices and tasks

Integrations

ShopifyWooCommerceOpenCartMagentoCloudCartEcontSpeedyMicroinvestAjur

Questions we hear on the first call

Which shop platforms do you work with?

Shopify, WooCommerce, OpenCart, Magento and CloudCart out of the box, plus Econt and Speedy for carrier tracking. If your shop is custom-built, we connect through its database or API.

Can the agent issue refunds on its own?

Only within the limits you set. A typical setup lets the agent reship or refund up to a fixed amount automatically and sends anything above it to a person with the full context attached.

Does it answer in Bulgarian and English?

Yes, and in any other language your customers write in. It replies in the language of the incoming message.

How long does a first deployment take?

Discovery is a day or two at your location. A first agent handling order-status and returns is usually running inside your inbox within a few weeks, with our engineer on site for the handover.

Which process
goes first?

Two ways to start.

OnlineFree

A 30-minute call about one process.

No deck. You describe the work that eats your week; we tell you honestly whether AI should do it and what it takes.

  • Video call, pick a slot that suits you
  • With a founder, not a sales rep
  • You leave with a clear yes, no, or what-it-takes
Book a free consultation
On sitefrom €50

We come to you. A day of discovery.

An engineer and a founder spend a day at your location, watch the work, map the process and leave you a written plan of what to automate first. Bulgaria only for now.

Secure payment via Stripe. Date confirmed by email within one working day.

Or just write to us: [email protected]