AI voice agent for your business phone line
Intellex installs voice agents on the phone lines of hotels, clinics, agencies and shops in Bulgaria. The agent answers in the caller’s language, looks up availability or order status in your systems, books or holds, and transfers to a person with a summary when needed.
How a call goes
The phone rings, the agent answers within a second, understands the request, checks the system (PMS, calendar, order database), answers or books, and sends a transcript to your team. Complex requests are transferred with context attached.
Languages
Bulgarian, English, German, Romanian, Turkish, Greek and more. The agent detects the language from the first sentence.
Hardware
A small SIP gateway connects your existing landline or PBX, so no number change. If you want new IP desk phones or DECT handsets for staff, we supply and install them.
What the agent will not do
Promise things your policy does not allow, take payments without a person, or pretend to be human when asked. You decide how it introduces itself.
Questions we hear on the first call
Do we have to change our phone number?
No. A gateway sits between your line and the agent. Your number, your provider (A1, Vivacom, Yettel or a VoIP carrier) stay the same.
Does it work at night and weekends?
Yes, that is usually the main reason to install it. You choose whether it answers always or only outside staffed hours.
Can it take a booking end to end?
In most PMS and calendar systems, yes: it checks availability, quotes the rate, holds the slot and sends a confirmation for a person to approve, or confirms directly if you allow it.
What does it cost?
A monthly fee per line plus hardware at cost. We quote after a short call about your call volume and systems.
Which process
goes first?
Two ways to start.
We will confirm your visit date by email within one working day. The receipt from Stripe is in your inbox.
A 30-minute call about one process.
No deck. You describe the work that eats your week; we tell you honestly whether AI should do it and what it takes.
- Video call, pick a slot that suits you
- With a founder, not a sales rep
- You leave with a clear yes, no, or what-it-takes
Or just write to us: [email protected]