AI agents for customer support, sales and back office
Intellex builds AI agents for small and mid-sized companies in Bulgaria: software that reads an incoming request, looks up the context in your systems, takes the action, and asks a person when a rule says it should. Typical first agents handle customer support, sales follow-up and back-office tasks such as invoice approval.
What an agent does that a chatbot doesn’t
A chatbot answers from a script. An agent reads the email, opens the order in your ERP, checks the carrier, writes the reply and creates the replacement order. It acts inside your systems, and every action it takes is logged.
Where we usually start
Customer support (order status, returns, bookings), sales follow-up (replying to leads, qualifying, booking meetings) and back office (invoice approval, data entry between systems). One process first, chosen during discovery.
How the person stays in control
You set the rules: which actions the agent may take alone, which need approval, and above which amount a human decides. The agent shows its reasoning and waits. Every decision is recorded.
What it runs on
Leading language models from providers with EU data processing, or models hosted on a server in your office when data must not leave the building. Your data is never used for training.
Questions we hear on the first call
How is this different from ChatGPT?
ChatGPT answers questions. An agent is connected to your email, CRM, ERP and phone system, follows your rules, takes actions and keeps a log. It is a worker, not a search box.
What does an agent cost?
Pricing depends on the process and the systems involved. We quote after the free consultation, and every quote includes discovery, build, the engineer on site and the first months of running it.
Can it make mistakes?
Yes, like any system or employee. That is why every agent ships with checks before actions, human approval where it matters, and a full log, so a mistake is caught and corrected, not hidden.
Do we need technical staff?
No. Our engineer builds and runs it with your team. Your people need to know the process, not the technology.
Which process
goes first?
Two ways to start.
We will confirm your visit date by email within one working day. The receipt from Stripe is in your inbox.
A 30-minute call about one process.
No deck. You describe the work that eats your week; we tell you honestly whether AI should do it and what it takes.
- Video call, pick a slot that suits you
- With a founder, not a sales rep
- You leave with a clear yes, no, or what-it-takes
Or just write to us: [email protected]